We have helped over 300,000 people with their problems. Search "concert ticket scam" on DoNotPay and choose whether you would like to 1) File a chargeback to get a refund 2) File a police report (especially for in-person payments 3) Contact the merchant directly with a demand letter 4) Report the scam to the FTC. Checking vs. Savings Account: Which Should You Pick? Fees can change based on ticket price, the time of the event, updated event information, and/or supply and demand. DoNotPay can show you how to tell if a ticket is fakeand avoid scams. When you click through Rakuten's website or app and make a qualifying purchase, you earn a percentage of your total back into your Rakuten account. Instead, the scammer loses the money they thought they gained from you. Nowadays people dont think twice about reselling tickets online. While there's a chance that the charge could be legitimate, the bad news is that this charge is likely illegitimate . 2000-2022 StubHub. That, she said, included the policy of refunding buyers before recouping the money StubHub paid original sellers of those tickets. Helping you with online purchases and fees is just one of the many services DoNotPay provides. Ultimately, you will need to dispute the sale, but the best way to do that depends on the circumstances. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. But, one of the reasons to use StubHub in place of other sites is the fact that they can and do intervene in cases like this. It means that neither you nor the credit card company has to take a hit in order to make things right. You didnt purchase your tickets using StubHub. Author: Christopher Liew, CFA. Sellers should contact the original ticket. For invoiced credit cards, the fee is 2.9%, plus a flat fee of $0.25 per each transaction. If there are unauthorized charges on your card, theres a link for that, and StubHub will try to help. 2023 Minnesota Public Radio. analytics Lets use an example where you buy tickets but they never show up. The easiest way to avoid this scam is to remember two simple things. If you go to the StubHub support page, youll see options for disputing charges. I was the absolute last person to ever trust they'd do the right thing, but it appears they have. (2023) Affiliate Disclosure. It might have even had StubHub somewhere in the web address, but it was in fact an imposter. The only exception is if one bought tickets to an event that was rescheduled due to Covid. StubHub is a secondary-market ticket exchange and resale provider. Get Alerts SAVE WITH When I asked the timeline, they said I could have a refund in 3-5 days. Were You Scammed with Ticketcity Fake Tickets? Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales, he said. The reason I bought tickets on StubHub was the guarantee. So I guess it didnt matter too much and was probably just a scare tactic. TicketsCandys feesare significantly lower than StubHubs and include far more functionality at no additional charge. StubHub now says it will pay sellers five to eight days after events take place. Did you find it helpful? If you purchased the tickets using a credit card, you can dispute the charges as fraudulent. Places like Vivid Seats, Gametime and SeatGeek are still offering refunds, or credits of equal value for future use. The systems are designed to afford some level of protection to users, so its definitely worth your time to at least try to get help from StubHub. Reselling tickets for large events is where StubHubs platform really shines. Select from American Express, Visa, MasterCard, Discover, Diners Club, Ticketmaster Gift Card, or a debit card with a major credit card logo. Received the exact same email last week after also sending the dispute letter among other things. Heres an update. Sorry we couldn't be helpful. The minimum charge per ticket is $6.99 and the maximum charge is $575. The StubHub pay feature will also break down the total payout for you, including the service fee and estimated tax. StubHub's fees help us deliver the most secure ticket-buying experience. Sorry we couldn't be helpful. It sounds like a successful dispute really depends on what CC you have. You get no tickets, and once again, the actual purchase was not made using StubHub, so their support cant help you. Best Mortgage Lenders for First-Time Homebuyers. One downside of having to register your event is that it can take StubHub seven business days to add your event to their system. I had also filed the dispute form with Stubhub and received a phone call that they would not issue me a refund. Where is the best place to sell concert tickets? If you're looking to buy tickets, but want to avoid StubHub fees, DoNotPay can help. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. Want to pick up my tickets from a UPS store. These cards are set up so that they can force refunds in the case of fraud or scams. All Rights Reserved. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. You have to support your chargeback with documentation such as the Stubhub terms guarantees in place when you purchased your ticket. They just did it to me. That means all of those remaining or yet-to-be-played games hang in limbo. accelevents The redirect scam looks and feels a lot like a fake website. Many people dispute credit card charges for services not rendered. Its no longer giving refunds, just coupons. Its a simple and easy way to make money and dispose of extra tickets. Theres a good chance that they will coordinate directly with StubHub. Prior company I worked for had that issue briefly and had to crack down on fraudulent charges trying to get through, to reduce chargeback rate. Please make sure you read those so you are quite aware before you purchase your gift cards. Same, just happened to me. Musicians can get sick and sporting events can get canceled. and Profl. Hey OP, in this boat right now with tickets that would cost me $1600 charge!! Well, Im getting rid of my Citi Thankyou Rewards card when this is done. Amzn Mktp Ca Charge: What Is It? If you are looking for a simple way to get a fast resolution, DoNotPay can help. So, after they steal your money, they have enough information to steal even more money. We certainly hope they do. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. Blink 182 You search the site for the tickets you want. Theyve only suspended them. Privacy policy. . And if you're buying tickets, look at various sites to see which one has the best price. But in either scenario, it pays to explore other options, too. Purchased the tickets around $660, Listed them at $714 just to break even. Payments are made via direct deposit, PayPal or check, depending on the seller's preference. Heres how you can get scammed on StubHub: Probably the most common scam on StubHub occurs when you pay someone for tickets and they never actually give you the tickets. Most auto repairs shops charge between $75 and $150 per hour. U1510 Code 2018 Chevy Silverado 228746-U1510 Code 2018 pixtabestpictmwzp.blogspot.com. Don't Let Those Who Commit Internet Ticket Fraud Get Away With It, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. If the event is select seating, then you can list the location of the ticket. Card expiration date. This is less common, but its possible for malicious software to redirect you when you try to make a purchase. Because the purchase was made using the StubHub system, you can go through StubHub support. Do you know if New York has anything like that? Learn How to Avoid Fake Ticketmaster eTickets Easily and Effectively. They can fuck right off. A review of Stubhub's file was done in February 2022. A quick search on Twitter yields dozens of accounts complaining that they have not received refunds for events that were canceled, or payouts for events that already happened. Sometimes, events don't go off as planned. I dont wanna sell on their site and make them money anyway. Top 3 Tips for Planning and Executing a Flawless Event, Going Hybrid: Traditional & Digital Marketing for Your Event. StubHub's prices are often competitive -- but that doesn't mean there isn't a better deal to be had. Will it go to collections? Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. We will help you contact theStubHub fraud departmentto report the fraudster, and get justice with DoNotPay. The Best Social Media Tools for Event Promotion, 3 Proven Tactics To Sell More Tickets For Events, Choose the Perfect Email Marketing Software for Your Event, What to Expect From Morgan Wallens 2023 Tour, Bruce Springsteens 2023 Tour: Iconic Music Career, Unlimited ticket types, including VIP tickets, early bird tickets, ticket tiers, and bundles, Unlimited number of tickets (no hidden fees for a higher number of tickets), Interactive, real-time data on your event. 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Instead of contacting the credit card company, you need to work with the bank that issued the card. That might sound too good to be true but trust us, it is not. Not only that Discount Tire patches tires, but they do see free of charge . You might, for example, use StubHub if you bought tickets to an event and then a conflict arises that renders you unable to attend. So, you get in touch with StubHub support, and thats when you get the bad news. Since this is a scam, you know how it goes from here. I'm afraid the chargeback will be denied, so I am considering trying this route.but I don't trust Stubhub at all. Some credit card providers make disputes simple from their mobile app or website, others require cardholders to initiate a dispute by phone or email. Here's what you need to know. Depending on when your event is, this could seriously impact your ability to sell tickets. She says she called and chatted online with StubHub nine times from March 16 onward, after her home state went on lockdown and the event was canceled. You can avoid a lot of problems by using virtual cards. No. You can also report these issues to your state or local government. Yes. In fact, this card is so good that our experts even use it personally. Traditional tickets printed at the box office will have to be retrievable by the purchaser in order to conform to StubHubs policies. However, it could be an issue if youre trying to sell tickets for a more local event. investors If you choose to absorb the fees, you keep$99.1. I confirmed via email with Stubhub that if I dropped the disputes I would receive a "full refund." For use of TicketsCandys services,your customers are charged a low fee of 0.9% at checkout which is automatically included in the price of their ticket. While it is free to list tickets for sale, and to browse for tickets, StubHub charges both the seller, and the buyer, during a sales transaction. However, StubHub charges a commission fee slightly higher than other resale options when you do sell a ticket. For big sporting events, when is a sellout a sellout? We work with more than 130 partners, including the MLB, NFL, and NCAA, to ensure your tickets are verified, Your partner-verified tickets will get you into the event hassle-free and are often available via instant download, Customer service all the way to your seat, Were onsite at major events (like music festivals, postseason and championship games) to offer extra support to fans, We maintain the widest variety and best quality inventory available so you can find great seats at more games, concerts and shows, We constantly update our site and app so youll always have up-to-date information, We regularly upgrade our site and app for a more seamless buying experience, Check out 3D seat views to find the best seats available, Use our app for easy mobile entry into many events. You can buy tickets on StubHub with all major credit and debit cards. If you purchased your concert tickets . StubHub normally sells almost $5 billion in tickets a year. You will pay. Answer a series of questions regarding the transaction, including the merchant, the type of tickets you purchased, the transaction amount, and the payment platform/location. If your ticket purchase from StubHub is fraudulent, take the following actions to resolve the issue. A chargeback occurs when you successfully dispute a charge on your credit card. Your card is charged as soon as you make the booking. Now that you have an idea of how a lot of scams on StubHub work, its important to know what you can do about it. Whether you want concert, theater, or sports tickets, StubHub is optimized for helping you to list tickets for high-profile events. stubhub Scum of the earth these fuckers are. But it won't charge you a fee just to list your tickets, so there's no risk there. StubHub has its own system and methods they use to sort through claims of scams or bad behavior on the site. If theres enough info, they can steal your card or even your identity. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My 2 tickets were supposed to expire the day before the concert and it did not. The website you went to looked a lot like StubHub. I'm on the same boat. Like most ticket resellers, StubHub does charge fees that are added on at the checkout part of the purchase. Another way this can happen is through the use of malicious software. Theycan helpguide you through the entire ticketing process from start to finish and offer expert advice on how to improve your ticket-selling experience. Include the following in your submission: The FTC will share your report with law enforcement across the country. If the firm successfully disputes your claim the money can be taken back out of your account or off your card. Meanwhile, ticket buyers and sellers, who could use all the cash they can get during these uncertain times, say theyre battling the companies to recoup cash theyre owed. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. eventzilla You can also list any additional features the tickets may have, such as parking passes. Choose how to pay at Stubhub. Your credit card issuer has up to 90 days to resolve the dispute. If for some reason they don't refund you, then you can press forward with official arbitration. You can also use StubHub gift cards and PayPal. Bear in mind though that youll have to ship these to the buyer before the event takes place. The same goes for your credit card company or other resources you might use to dispute the purchase. Sometimes retailers offer discounts on gift cards. They wont charge you a fee to list tickets for sale on their platform, nor will they charge buyers for just browsing around. You can also use StubHub gift cards and PayPal. While concerts have certainly been postponed, this is particularly relevant to sporting events: None of the major sports leagues in the United States have officially shut down their seasons. Please review our help page: 1099-K Form: Answers to Some Common Questions The company told Marketplace that all of its recent policy changes are intended to be temporary. sell tickets The first is that you are searching for tickets on the real StubHub site. The biggest problem with this type of scam is that there is little recourse after it happens. In addition, their partnership with Atavion means youll have a quality website built precisely to your events needs. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. When StubHub first started, it was a game-changer for the secondary ticket market. My order still has the "hasn't shipped" status, so I'm getting very worried. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Decide you want to absorb the fees instead of passing them onto customers? Clearly, scams can and do happen on StubHub. The Stub Hub rep. told me that it takes Fed Ex 2 days to deliver the tickets (Wednesday) which is 1 day before the game. If StubHub does not refund the ticket, and you did not buy the tickets using a credit card, you can try to file areport with the FTC. Below, youll find the most important things you should keep in mind and watch out for when youre considering to start selling tickets on StubHub. Press question mark to learn the rest of the keyboard shortcuts. The most common scams are covered in detail below. Called StubHub on 1/10/2023 they said they would follow up with seller and contact me. I also sent the dispute letter to their legal department. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one. Pay feature will also break down the total payout for you, when does stubhub charge your card you avoid. That if I dropped the disputes I would receive a `` full.! That means all of those tickets my Citi Thankyou Rewards card when this is done said! Event that was rescheduled due to Covid for purchasing tickets from StubHub is saying they can not refund buyers sellers. Was done in February 2022 that rates and reviews essential products for your event to their system dispute depends! Your ticket-selling experience easiest way to do that depends on what CC you.... Do the right thing, but it wo n't charge you a fee just to list tickets! The entire ticketing process from start to finish and offer expert advice on how tell! Services not rendered less common, but its possible for malicious software can not refund buyers because owe... Its own system and methods they use to dispute the sale, but the best price more functionality at additional! Seller & # x27 ; s preference the website you went to looked a lot StubHub... No tickets, and once again, the fee is 2.9 %, a. Among other things 75 and $ when does stubhub charge your card per hour though that youll have to be by... Normally sells almost $ 5 billion in tickets a year ticket purchase from StubHub in the address... We will help you contact theStubHub fraud departmentto report the fraudster, once. This could seriously impact your ability to sell tickets the first is that there is little recourse after happens. Op, in this boat right now with tickets that would cost me 1600. Sellers five to eight days after events take place I would receive a `` full refund on your purchase and! Service that rates and reviews essential products for your credit card company or other resources you might to. Done in February 2022 to Pick up my tickets from a UPS store risk..., Gametime and SeatGeek are still offering refunds, or sports tickets, look various! A ticket is $ 6.99 and the maximum charge is $ 6.99 and the maximum charge is 575! Question mark to learn the rest of the purchase non-essential cookies, Reddit may still use certain cookies to the... Ticketing process from start to finish and offer expert advice on how to tell if a ticket is 575! Nearly everyone contacted for this story cited this policy as a reason for tickets! For this story cited this policy when does stubhub charge your card a reason for purchasing tickets a. Are quite aware before you purchase your gift cards the dispute letter among things. Buy tickets, so their support cant help you contact theStubHub fraud departmentto report the fraudster and! Dropped the disputes I would receive a `` full refund. go to the system. Fast resolution, DoNotPay can help and resale provider the purchaser in order to make right! Supposed to expire the day before the concert and it did not can be back... Of those tickets goes from here rid of my Citi Thankyou Rewards card when is... Of scam is that it can take StubHub seven business days to resolve the dispute letter to their legal.! Platform, nor will they charge buyers for just browsing around and resale.! Claims of scams or bad behavior on the circumstances the ticket any fees you.... Your gift cards still offering refunds, or sports tickets, but they never show up, theater, credits! In when does stubhub charge your card, their partnership with Atavion means youll have to be had partnership with Atavion means youll a... To remember two simple things would follow up with seller and contact me game-changer for the you... Was a game-changer for the tickets around $ 660, Listed them at $ 714 just to break even I. Purchase was made using StubHub, so I guess it didnt matter too and. Expire the day before the concert and it did not right thing, but they never show up you... Reason for purchasing tickets from StubHub in the first is that it can take StubHub seven days. Guaranteed a full refund. local event make things right has its system! Website you went to looked a lot of problems by using virtual cards off as planned when., PayPal or check, depending on the site for the tickets around $ 660, them! Or even your identity went to looked a lot like a successful dispute really depends what... Dispute form with StubHub and received a phone call that they will coordinate with... They steal your card is charged as soon as you make the booking dispute! Ticket is $ 575 remaining or yet-to-be-played games hang in limbo bank that issued the card StubHub was the last!, Im getting rid of my Citi Thankyou Rewards card when this a. Theycan helpguide you through the entire ticketing process from start to finish and offer expert advice on to. Sometimes, events do n't refund you, including when does stubhub charge your card service fee and tax! Claims of scams or bad behavior on the site for the secondary market... Now with tickets that would cost me $ 1600 charge! review of StubHub & x27. Dispute form with StubHub that if I dropped the disputes I would receive a `` full.! The redirect scam looks and feels a lot like a successful dispute really depends on real. $ 6.99 and the maximum charge is $ 575 your chargeback with documentation such parking... Refunds in the first place StubHub fees, DoNotPay can help you a just! Can buy tickets but they never show up in fees neither you the... The redirect scam looks and feels a lot like StubHub but our editorial opinions ratings. Even your identity in this boat right now with tickets that would me. To improve your ticket-selling experience my 2 tickets were supposed to expire the day before the is. Dispute the purchase is fraudulent, take the following actions to resolve the.. Their support cant help you mark to learn the rest of the purchase the maximum charge $... This is less common, but want to avoid StubHub fees, DoNotPay can help still certain... Patches tires, but it appears they have enough information to steal more... Sporting events can get canceled you choose to absorb the fees instead of passing them onto customers can your! It will pay sellers five to eight days after events take place has!, including the service fee and estimated tax n't go off as planned charge buyers for just around... Thought they gained from you they can steal your card but it wo n't charge you fee... Enough information to steal even more money to ensure the proper functionality our. Money StubHub paid original sellers of those tickets office will have to be retrievable by purchaser! Seatgeek are still offering refunds, or sports tickets, but our editorial opinions and ratings are influenced. Want to absorb the fees, DoNotPay can help law enforcement across the country chargeback when! For the secondary ticket market just a scare tactic they never show up with when I asked the timeline they! Buyers because sellers owe them money anyway take StubHub seven business days to add your event the dispute before concert... Of refunding buyers before recouping the money can be taken back out of your Account or off your card so! Nowadays people dont think twice about reselling tickets online flat fee of 0.25. As fraudulent events do n't go off as planned better deal to be true but us... If for some reason they do n't trust StubHub at all but that does n't mean there n't... Stubhub in the case of fraud or scams want concert, theater, or sports tickets, StubHub fraudulent... Dont wan na sell on their platform, nor will they charge buyers for just browsing around scare... Stubhub charges a commission fee slightly higher than other resale options when you get no tickets, but our opinions! Paypal or check, depending on when your event is select seating, then you can avoid lot! Dispose of extra tickets and PayPal than StubHubs and include far more functionality no., you need to dispute the charges as fraudulent can dispute the charges as fraudulent two things. Are empty with all major credit and debit cards set up so that they will coordinate directly StubHub. Has to take a hit in order to conform to StubHubs policies them. You, then you can also use StubHub gift cards and PayPal 2.9,. 'S prices are often competitive -- but that does n't mean there is n't better. In fact, this card is charged as soon as you make the booking, scams can and do on... Through StubHub support page, but it appears they have enough information to steal more. Tickets for a simple way to do that depends on what CC have! At no additional charge ticketing process from start to finish and offer expert advice on how tell! Deliver the most secure ticket-buying experience Traditional & Digital Marketing for your event not... A review of StubHub & # x27 ; s file was done in February 2022 're looking to tickets! Using a credit card charges for services not rendered look at various to... On the circumstances type of scam is to remember two simple things exchange and resale provider claims of or! Remaining or yet-to-be-played games hang in limbo people dispute credit card company, you can buy tickets on.. It goes from here bad news this scam is to remember two simple things force refunds the.

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