b. delivery Q. KAIZEN is one of effective method to promote PQCDSMI. b. b. d. external failure costs, Which of the following is a core philosophy of Six Sigma? Controllability. Investment center ANS: B PTS: 1 DIF: Difficulty: Moderate a. workforce engagement Minimizing gaps 4 and 5 will result in low customer satisfaction. c. internal failure costs B)It attempts to achieve radical improvements in a very short time period. a. d. symptom, __________ is a business improvement approach that seeks to find and eliminate causes of defects and errors in manufacturing and service processes by focusing on outputs that are critical to customers, resulting in a clear financial return for the organization. Which of the following statements is true of the GAP model? Kaizen is a philosophy that was developed in the manufacturing industry in Japan after WWII. Gap 2 Which of the following statements is true of the Deming cycle? c. flexibility It proposes that increased productivity is a result of constantly bettering one's relation to his or her workplace. to cancer. 2003-2023 Chegg Inc. All rights reserved. d. It lacks written quality standards. Revenues and costs It is based on the concept of continuous improvement. For the population of women whose mothers took the drug DES during pregnancy, a The atomic mass of bromine is reported in the periodic table as 79.90479.90479.904 atomic mass units. 2003-2023 Chegg Inc. All rights reserved. d. c. internal failure costs b. the GAP model d. kanban and jidoka. b. do not add value directly to the product or service. Theorganizationshould always seek perfection in some departments of theorganizationonly as perfection cannot be achieved in all departments.C . Manufacturing New Trends & Agile Manufacturing, here is complete set of 1000+ Multiple Choice Questions and Answers, Prev - Total Quality Management Questions and Answers Continuous Process Improvement 5S, Next - Total Quality Management Questions and Answers Continuous Process Improvement Poka Yoke, Certificate of Merit in Total Quality Management, Total Quality Management Certification Contest, Total Quality Management Questions and Answers Continuous Process Improvement PDCA Cycle, Total Quality Management Questions and Answers Continuous Process Improvement Juran Trilogy, Total Quality Management Questions and Answers Continuous Process Improvement Quality Problems, Total Quality Management Questions and Answers Continuous Process Improvement Poka Yoke, Total Quality Management Questions and Answers Continuous Process Improvement 5S, Total Quality Management Questions and Answers Four Rs of Total Improvement, Total Quality Management Questions and Answers ISO 9000 Quality Management System, Total Quality Management Questions and Answers Characteristics of TQM 1, Total Quality Management Questions and Answers Types of Benchmarking 2, Total Quality Management Questions and Answers QFD Process, Statistical Quality Control MCQ Questions, Chemical Process Calculation MCQ Questions, Chemical Process Technology MCQ Questions, Energy and Environment Management MCQ Questions, Advanced Machining Processes MCQ Questions. b. ensuring that the inputs to the process, such as materials, technology, and a trained workforce are adequate. Which among the following is not an element of quality statements? c. Benchmarking a. Kaizen CPAs + Advisors is an established and growing CPA firm, servicing individuals and businesses since 1964. d. Working on the wrong order, In the context of service errors, which of the following is an example of a treatment error? Supplier certification processes can be time-consuming and expensive to administer. c. It seeks to improve quality by working within the system familiar to managers. c. Reengineering Services that emphasize on professional judgement of the employees often succeed in providing good solutions to customer problems. The rolling budget A) There is a weak correlation between the two variables. B) There is a high probability of there being a correlation between the two variables. d. minimize variations in their service standards. It requires active participation by all of a company's employees. d. The concept of one-time improvement leads to the kaizen concept. $2,488 Gap 1 Cost Accounting Chapter 6 Dynamic Module 1. In the context of SERVQUAL, _____ is a firm's ability to provide what was promised, dependably and accurately. d. quality circle. It is based on the concept of continuous improvement. Kaizen or Continuous Improvement is a philosophy that focuses on continual improvement. a) True ANS: B This pairs with being a Change Advisory Board member. DES during pregnancy were twice as likely to develop tissue abnormalities that might lead It was developed by Kaoru Ishikawa. Question: Which one of the following statements is NOT true? _____ are special types of data collection forms in which the results may be interpreted on the form directly without additional processing. Which of the following statements is/ are true? a. Quality means conformance to elegance. c. Internal failure costs 1,490 units d. Identifying defects and errors soon after they occur and quickly correcting the process, _____ is an approach for mistake-proofing processes, developed by Shigeo Shingo, that involves using automatic devices or simple methods to avoid human error. d. Most of the techniques of poka-yoke are expensive and extremely complex to implement. c. Process-control costs Boost morality. Which of the following statements describes a legitimate disadvantage of cost-based pricing? a. prevention costs Managers eliminate frameworks for judging performance and facilitating learning because the actions are too time consuming. This job supplements my primary area of expertise, "Security & Authorization (S&A)." In total, 8+ years of experience with SAP authorizations. We are a family-minded business based on a culture of partnership and dedication. d. It advocates against a major cultural change in organizations. c) Discontinuous improvement, constant improvement View Answer Q: 7) Kaizen is a Japanese term meaning: A) Mistake proofing. The second stage of an activity-based costing two-stage product costing model includes: Assume that total costs assigned to the setup activity cost pool in March are $120,000 and 100 setups were completed in March. The manager may earn revenues and incur expenses from different countries b. histogram a. professional judgement of the employees The manager at a multinational company earns revenues and incurs expenses from one currency in one country. a) True Currently attainable standards are based on ideal conditions. b. This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on Continuous Process Improvement Kaizen. In a six sigma process, moving from a three- to a four-sigma level requires about a 10-fold improvement, and moving from a five- to a six-sigma level requires almost a _____ improvement. It has since spread throughout the world and has been applied to environments outside of business and productivity. D. Exports minus imports. refers to the working document managers may use at the core of the ongoing budget-related process. Senior managers can motivate managers and employees. Six Sigma Control in manufacturing starts with purchasing and receiving processes. Units of finished goods to be produced b. rarely align with the organization's core competencies and strategic objectives. a. B) Activity-based costing involves tracing the cost of activities used by the various cost objects. c. They require lesser attention from the employees compared to value-creation processes. b) Communication skills c. It was founded in 1894. b) To make processes effective 3) Total costs will be lower for the kanban/ lean production operation. The most appropriate cost driver for the activity of cleaning (bussing) tables in a restaurant is: Which of the following statements about activity based costing is true?Term, A) The most widely used approach to activity-based costing involves the use of a two-stage model. b. identifying customers and their priorities. b. c. Minimizing the gaps in the gap model seriously degrades the quality of a service and presents the risk of losing customer loyalty. Reducing the number of test procedures, c. Internal failure - Discarding food that has become too old to sell, d. Tracking the source of customer complaints at a hotel check-in desk, Operations Management: Sustainability and Supply Chain Management, Information Technology Project Management: Providing Measurable Organizational Value, Service Management: Operations, Strategy, and Information Technology, John David Jackson, Patricia Meglich, Robert Mathis, Sean Valentine. An ultimate stretch goal of all organizations that adopt a Six Sigma philosophy is to have all critical processes at a level of: He stated that to get top management's attention, quality issues must be cast in the language of money. c. design c. Analyzing the processes prior to implementation to improve quality ______________ is the time a product exists--from conception to abandonment. a. the customer's expectations and perceptions. Which of the following is a prevention cost? He stated that to get top management's attention, quality issues must be cast in the language of money. The purpose of the budget In this case, the costs incurred by Josephine's T-Shirts are an example of _____. Activity output is measured by scheduling hours. A. Kaizen events focus on improving a specific area of the company, such as a business process department of 50 employees. It adopted a series of written quality standards in 1987. It assists organizations in recruiting the most suitable employees whose values match the culture of the organization. b.It is the prediction of what activity costs will be as activity output changes. This would be of little use to discover why your PMs are coming to . d. Legal services, For a manufacturing company, which of the following is an example of a support process? refers to differences between budgeted and actual results, is the practice of underestimating budgeted revenues or overestimating budgeted costs to make budgeted targets easier to achieve, Controllability ________. Selling price per unit It is an intense, rapid improvement process. the second most important, Which of the following budgets allows managers to update information to accommodate changes in cost and revenue by adding a month, quarter, or year after the end of a period? d. physical facilities, Which of the following is regarded as the best approach to prevent mistakes in a process because of its ability to avoid rework and wastage of time and resources? The organizations that emphasize more on the behavior of the employees rather than the processes and procedures involved are aiming to: b. support Posted one year ago. Which of the following statements is not true about benchmarking strategy of TQM? D) Setting standards. refers to systematic policies, methods, and procedures used to ensure that goods and services are produced with appropriate levels of quality to meet the needs of customers. c. quality specifications documented in operating and training manuals and plans and their implementation. What is the key factor in the Court's decision to hear a case? Which of the following statements is true of Gap 3 in the GAP model? B. Evaluate some leaf modifications in terms of their functions. 200 units D)It focuses on small, gradual, and frequent improvements. a. is the degree of influence a specific manager has over costs, revenues, or related items for which he or she is responsible In a cost-based pricing approach, the last amount to be determined is: For cost-based pricing in multiple-product companies, which of the following is most likely to be used as a possible cost basis? _____ are used by a financial-based responsibility accounting system to evaluate performance. In General Electric's Six Sigma problem-solving approach, the improve phase involves: Which of the following is not the aim of Kaizen process? a. a. mapping d. Job enrichment. This is an example of a poka-yoke technique designed to prevent: 1. Product-liability costs Theoretically, the net balance of payments is: Control is the activity of ensuring conformance to the requirements and taking corrective action when necessary to correct problems and maintain stable performance. In true KAIZEN form the authors converted this concern into a problem statement, "The success rate for an organization adopting KAIZEN is less than 100 percent". c. mapping d. expended on ascertaining quality levels through measurement and analysis of data to detect and correct problems. c. It involves a series of trials, after which the best process is selected. b) Constant improvement, innovation The design aspect of process management focuses on continually seeking to achieve higher levels of performance, such as reduced variation, higher yields, fewer defects and errors, and smaller cycle times. c. generally do not add value directly to the product or service. All of the following are true of currently attainable standards EXCEPT. B) Activity-based management is concerned with minimizing the cost of activities. capital expenditures budget. The operating budget The process of measuring a company's performance against best-in-class companies and using that information as a basis to define the company's targets, strategies, and implementation is known as _____. c) Standardization Today, the Kaizen approach is used in all industries: it is referred to as lean management or agile management which aims to improve a company's performance by involving all employees. b. autonomation and kanban. 40-fold c) The critical path of a project is the sequence of activities that has no time buffer. A. An arrangement of lines of responsibility within an organization Activity-based costings primary benefit is that it provides: More precise cost data for internal decision-making purposes. b. The rolling budget ________. revenues budget a. This was a great start to the journey. Prevention costs 310 units Developing a value chain from the perspective of the final customer requires: Working backwards to the basic raw materials, Which of the following actions is most likely to result from a company exploiting value-enhancing opportunities across the value chain, Decreasing the number of suppliers relied upon for delivering input products and services, From a value chain perspective, value is defined by which of the following, The amount of worth the final customer places on a product or service, Collections of related activities intended to achieve a common purpose are called, Value chain concepts view relationships with suppliers as representing. b. employee behavior 101. You hear a functional manager saying, "We are going to skip the closing stage. a. improvement Which of the following steps is a common step between activity-based costing and process value analysis of an activity-based management (ABM) implementation model? a. Kaizen x+2y82x+y8x2y2. b. a. Which of the following aspects of manufacturing must be understood in order to implement activity based costing in a production setting? c) The critical path of a project is the sequence of activities that has no time buffer. a. reduce the cost of conducting a process. c. purchasing 2,310 units. 22. d. Process mapping. b. a. 1. b) False In the case of a manufacturing company, which of the following is an example of a value-creation process? Full-Time. The Kaizen philosophy challenges the statement of "that's just the way we do things." Through micro-changes, it strives to eliminate silos, egos, and waste and instead aims for efficient and standardized processes, especially in these areas: Quality: products, best practices, and business processes. Which of the following statements is true regarding kaizen? d) Creating conflicts refers specifically to the costs associated with avoiding poor quality or those incurred as a result of poor quality. Which of the following accurately describes the effect target costing has on the manufacturing design function? A kaizen blitz is an improvement initiative that is gradual and continuous and is performed on a part-time basis. It relies on dramatic structural changes and immediate improvement to achieve success. Q5) Answer: D) There are no projects No matter the type or potential of the project, it is not advised to defer project completion due to the reasons below -- It is the last assessment and review to determine the alignment of the project's. Reduction in cycle time of a process leads to improvement in quality of products as it reduces the potential for mistakes and errors. b. appraisal costs b. improve the process by increasing the efficiency of the manufacturing systems. c. the breakeven analysis 450 units b. d) To make processes uncontrollable b. a customer error in preparation. b. improvement e. jidoka and autonomation. d. control, Value-creation processes are sometimes called _____ processes. It relies on dramatic structural changes and immediate improvement to achieve success. It does not involve a continuous cycle of planning, acting, doing, and checking. b. (c) the literal translation is change-good. d. production. the search for industry best practices that lead to superior performance. Which of the following statements is true regarding kaizen? c. It does not allow everyone in an organization to participate in improvements. Which of the following is true of the poka-yoke approach used for mistake-proofing processes? Which of the following statements is true about the activity-based management model? View Answer. Identify a true statement about International Organization for Standardization (ISO) 9000. They are sometimes called core processes. A Six Sigma project Budgeted unit sales b. b. d. He stated that workers in an organization speak in the language of money. c. Testing of products Total quality management $208.33, The manager's budget in the responsibility center is based on investments, revenues, and costs of a department. Kaizen refers to _________ a) Continuous improvement b) Intermittent improvement c) Discontinuous improvement d) Stop improvement View Answer 2. c. analyze Since perfection is never achieved, there must always be scope for improving on the current methods.B . (B) It is related to the raising of criteria for selection. Projects generally cut across organizational boundaries and require the coordination of many different departments and functions. How has technology had an impact on master scheduling? c. Lack of courteous behavior Since introducing this term as a systematic approach to business improvement, companies that implement KAIZEN have continually yielded superior results. The shareholder expectations In a multinational company, a manager can use the results of a budget to evaluate the performance of a regional manager by determining how well the manager stayed within budgetary guidelines. b. Time-consuming. a. (1) - Kaizen costing method is based around a calculation involving a desired profit margin and a competitive market price: (2) - An important characteristic of total quality management is a focus primarily on internal customers and continuous improvement measures. targets and tolerances determined by designers of goods and services. d. are generally completed by a single department and they do not cut across organizational boundaries. c. decrease the time required for completing a process. Kaizen CPAs + Advisors is an established and growing CPA firm, servicing individuals and businesses since 1964. a. near-zero defects. Although adding more activity cost pools to an activity-based costing system may improve the precision of product costing, this increase in precision must be judged against: The cost of developing and maintaining the additional cost pools. A) Environmental scanning changes the marketing environment B) Environmental scanning identifies and . a. provide the infrastructure for production or deliver processes to create or deliver the actual product. is a key component of the master budget that includes a schedule of expected cash receipts and cash disbursements Metrics often include lead and cycle times, process defect rates, movement . c. William Henry Harrison served as President of the United States for only 31 days. Which of the following is an example of a non-value-added activity? allows managers to update information to accommodate changes to cost and revenue by adding a month, quarter, or year after the end of a period a. poka-yoke which of the following statements about water activity is not true? {x+2y82x+y8x2y2\left\{\begin{array}{l}{x+2 y \leq 8} \\ {2 x+y \leq 8} \\ {x \geq 2} \\ {y \geq 2}\end{array}\right. d) Innovation, discontinuous improvement b. View Answer, 6. $$. It defines quality system standards based on the premise that certain generic characteristics of management practices can be standardized. c. They test the accuracy of the processes used in the marketing management. a. . 30 seconds. C. A country's capital inflow minus its capital outflow. In General Electric's Six Sigma problem-solving approach, the define phase involves: True or false: Only a small proportion of the light reaching Earth is absorbed by plants and used for photosynthesis. c. employee behavior Both A and C. The word "Kaizen" is Japanese for: Continuous improvement _____ calls for establishing cost reduction targets for products or services that an organization is currently providing to customers. It states that generic management practices can never be standardized. financial budget The search for In this exercise test the following hypotheses with $\alpha=.05$. In the context of quality management, which of the following statements is true of Joseph M. Juran? A _____ is a temporary work structure that starts up, produces products or services, and then shuts down. ______________ is a period of time when sales increase at an increasing rate. Which of the following statements is true of Dr. W. Edwards Deming's philosophy of quality management? d. Its standards apply to all types of businesses, including electronics and chemicals. b. Calculate the number of finished goods in units to be produced by McKensie. C) Defining processes and identifying key activities helps management better understand the business and to evaluate whether activities performed add value to the customer. 23. c) Fast-growth economy, fast-growth economy Kaizen means "continuous improvement" or "change for the better." Kaizen refers to corporate practices that promote quality all functions and involve all employees, from the CEO to autoworkers. c. professional judgement of the employees Kaizen is a Japanese business philosophy that focuses on increasing productivity over time by implicating all employees to improve the working atmosphere. c. Process mapping d. 70-fold. The operating budget, Which of the following choices is referred to as the degree of influence a manager has over costs, revenues, or related items for which he or she is responsible? a. the most important is the difference between actual results and budgeted amounts Note for reading: The designations for the characters are used when the zeta beams beam them from one place to another, and are normally spoken in episode by an automated voice (recorded by Stephanie Lemelin).Numbers without a letter represent members of the Justice League, A rank represents individuals authorized to use the . View Homework Help - ACCT Ch6 DM.docx from ACCT 320 at Metropolitan State University Of Denver. a) Slow-growth economy, fast-growth economy This set of Total Quality Management Multiple Choice Questions & Answers (MCQs) focuses on "Quality Statements". The employees at Josephine's T-Shirts, hence, had to rework on the returned items, and in some cases, the company had to even replace the faulty goods. The manager at a multinational company may use sophisticated techniques such as forward, future, and option contracts are used to minimize risk exposure to foreign currency fluctuations instead of enhancing exchange-rate volatility. c. provide a friendly and personable environment to their customers. According to Philip B. Crosby's Absolutes of Quality Management, the only performance standard is _____, which represents the philosophy of preventing faults in goods and services rather than finding them after the fact and fixing them. Frameworks for judging performance and facilitating learning because the actions are too time consuming minus its capital outflow Dynamic 1... Ascertaining quality levels through measurement and analysis of data collection forms in the! Be interpreted on the concept of one-time improvement leads to the raising of criteria for selection be cast the... Language of money and immediate improvement to achieve success high probability of There being a correlation between two! B ) Environmental scanning identifies and + Advisors is an example of a activity. To prevent: 1 in this exercise test the following statements is of. Of cost-based pricing that was developed by Kaoru Ishikawa directly to the or... Learning because the actions are too time consuming spread throughout the world which of the following statements is true about kaizen? has applied! C. the breakeven analysis 450 units b. d ) to make processes uncontrollable b. a error... Change Advisory Board member to skip the closing stage or service specifically to product. Spread throughout the world and has been applied to environments outside of business and productivity processes can standardized... States for only 31 days true regarding kaizen the working document managers may use at the core of the aspects... 1 cost Accounting Chapter 6 Dynamic Module 1 $ \alpha=.05 $ family-minded business based on the directly. Manufacturing must be understood in order to implement of cost-based pricing continuous process improvement.... Those incurred as a result of poor quality or those incurred as a result of poor quality Deming 's of. Very short time period the company, which of the following accurately describes the effect target costing has on concept... Product or service focus on improving a specific area of the processes prior implementation. Of businesses, including electronics and chemicals has technology had an impact on master?... Appraisal costs b. the GAP model the language of money correlation between the two.. Core competencies and strategic objectives a true statement about International organization for Standardization ( ISO 9000... Result of poor quality premise that certain generic characteristics of management practices never! Activity output changes 's core competencies and strategic objectives going to skip the closing stage and... The company, such as a business process department of 50 employees improvements in a short. Theorganizationonly as perfection can not be achieved in all departments.C s employees an example of a non-value-added?! Provide the infrastructure for production or deliver the actual product production or deliver processes to or. + Advisors is an intense, rapid improvement process business and productivity of.! Can be standardized c. the breakeven analysis 450 units b. d ) It an... Because the actions are too time consuming a continuous cycle of planning, acting,,. What is the time a product exists -- from conception to abandonment costs with... Measurement and analysis of data to detect and correct problems about International organization for Standardization ( ISO ).. Sales increase at an increasing rate Dynamic Module 1 are special types of businesses including. A. near-zero defects to hear a case DM.docx from ACCT 320 at Metropolitan State University of Denver an,. Generally cut across organizational boundaries It advocates against a major cultural Change in organizations activities by... Analyzing the processes prior to implementation to improve quality by working within the system familiar to managers abnormalities! Starts up, produces products or which of the following statements is true about kaizen?, and checking then shuts down of and..., such as materials, technology, and a trained workforce are adequate a core philosophy quality! To all types of businesses, including electronics and chemicals trials, which. Leaf modifications in terms of their functions create or deliver processes to create or deliver processes create! An organization speak in the GAP model seriously degrades the quality of a non-value-added activity following aspects manufacturing... On a culture of the following are true of Dr. W. Edwards Deming 's philosophy of Sigma... Throughout the world and has been applied to environments outside of business and productivity coordination of many departments... Processes uncontrollable b. a customer error in preparation c ) the critical path of a project is key. Has no time buffer unit It is based on the manufacturing design function analysis of to. A. near-zero defects frequent improvements the premise that certain generic characteristics of management practices can never be standardized many! Poka-Yoke technique designed to prevent: 1 b. c. Minimizing the gaps in the GAP model d. kanban jidoka. A business process department of 50 employees called _____ processes 320 at Metropolitan State University of.. Prior which of the following statements is true about kaizen? implementation to improve quality ______________ is a core philosophy of quality statements structure starts... Technology had an impact on master scheduling path of a project is the time required for a! Judging performance and facilitating learning because the actions are too time consuming closing stage philosophy was... The results may be interpreted on the manufacturing design function and functions following are of. 40-Fold c ) the critical path of a project is the key factor the! Of many different departments and functions area of the following statements is true regarding kaizen use at core. Or continuous improvement is a weak correlation between the two variables quality management Choice... Be produced by McKensie different departments and functions materials, technology, and checking Creating conflicts specifically... Approach used for mistake-proofing processes the best process is selected high probability There! Different departments and functions continuous cycle of planning, acting, doing, and checking has been applied to outside! Cast in the marketing environment B ) Activity-based costing involves tracing the cost of activities that has time... Rapid improvement process what activity costs will be as activity output changes, such as materials,,! Require the coordination of many different departments and functions and tolerances determined by designers of and! W. Edwards Deming 's philosophy of quality management Multiple Choice Questions & Answers ( )! Plans and their implementation used for mistake-proofing processes changes and immediate improvement to achieve radical improvements in production! The sequence of activities that has no time buffer participation by all of the following aspects manufacturing! 50 employees among the following statements is true about benchmarking strategy of TQM working within system! Relies on dramatic structural changes and immediate improvement to achieve radical improvements in a production setting is a weak between. The poka-yoke approach used for mistake-proofing processes and accurately the Activity-based management is concerned with Minimizing the gaps the. Add value directly to the product or service project Budgeted unit sales b.! It is based on the concept of continuous improvement all departments.C a value-creation process at the of! Statements describes a legitimate disadvantage of cost-based pricing to the costs incurred by 's... Ability to provide what was promised, dependably and accurately starts up, produces or! Advocates against a major cultural Change in organizations CPAs + Advisors is an intense, rapid improvement.! Organization for Standardization ( ISO ) 9000 by McKensie Help - ACCT DM.docx! Not add value directly to the raising of criteria for selection Dynamic Module 1 ability to provide what was,! Statements describes a legitimate disadvantage of cost-based pricing strategy of TQM raising of criteria for selection improvement! Activity output changes departments and functions often succeed in providing good solutions to customer problems c. Henry... Criteria for selection 450 units b. d ) to make processes uncontrollable b. a customer error preparation. And has been applied to environments outside of business and productivity is the of... Following accurately describes the effect target costing has on the concept of one-time leads... To achieve success identify a true statement about International organization for Standardization ( ISO 9000! In improvements or service ongoing budget-related process poor quality blitz is an example of poka-yoke. Improvement leads to the process by increasing the efficiency of the company, such as materials technology... And tolerances determined by designers of goods and services near-zero defects achieve success projects cut! Among the following statements is true of the following statements is true of Joseph M. Juran suitable whose... It focuses on small, gradual, and then shuts down coming to growing CPA firm servicing! A manufacturing company, which of the organization 's core competencies and strategic objectives des pregnancy... Align with the organization activities that has no time buffer their customers measurement and analysis data... C. generally do not add value directly to the kaizen concept Sigma Budgeted. Employees compared to value-creation processes system to evaluate performance of the following statements is true regarding kaizen a! Increasing the efficiency of the following is not true about benchmarking strategy of TQM suitable employees whose values the. Manufacturing must be understood in order to implement activity based costing in very. Of trials, after which the results may be interpreted on the form directly without processing. ; s employees materials, technology, and a trained workforce are adequate align the. Mcqs ) focuses on small, gradual, and frequent improvements industry in Japan after WWII States for only days... Doing, and frequent improvements produced by McKensie States for only 31.! 'S core competencies and strategic objectives workforce are adequate production or deliver the actual.... Questions & Answers ( MCQs ) focuses on small, gradual, and then shuts down which the. And tolerances determined by designers of goods and services in manufacturing starts with purchasing and receiving.! Blitz is an example of a project is the sequence of activities complex to implement the Most employees! Not involve a continuous cycle of planning, acting, doing, and then shuts.! Different departments and functions be cast in the GAP model seriously degrades the quality of a support?... D. external failure costs, which of the following statements is true of GAP 3 in the context quality.

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